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Cookie Policy | Manage Your ShelbyWin Preferences

ShelbyWin Casino Cookie Policy explains what each cookie does, why it is set and how you can change your preferences at any point.

What kinds of cookies does ShelbyWin Casino set?

Essential cookies keep you logged in, remember your language and currency choice and prevent fraudulent activity. The site cannot run without them. Functional cookies remember non-essential preferences like sound on or off in slots and the layout of the lobby. Analytics cookies measure traffic and how pages perform, in aggregate. Marketing cookies record clicks on offers and ad placements so we can stop showing offers you have already taken up.

Cookies are short text strings stored by your browser. They cannot read other files on your device and they cannot identify you outside the ShelbyWin Casino account they relate to. The maximum lifespan of any cookie we set is 24 months, after which it is regenerated or removed when you next visit. Most cookies last a single session and clear when you close the browser tab.

Can I refuse non-essential cookies?

Yes. The cookie banner that appears on your first visit lets you accept all, reject all, or pick categories. Your choice is saved and can be changed at any time through the cookie preferences link in the footer. Essential cookies cannot be refused because the site needs them to function.

Refusing analytics and marketing cookies does not change the offers available to you. It does mean that the homepage and the promotions page show the standard recommendations rather than a personalised list. Functionality is unaffected. Withdrawals, deposits, support and account management all work exactly the same with the strictest cookie settings.

Are third-party cookies involved?

A small number of trusted services set their own cookies. Google Analytics measures aggregate site traffic. Hotjar records anonymised session replays to help us spot usability issues. Affiliate networks set a cookie if you arrived from a partner site so the referral can be tracked. Game studios set cookies inside the slot iframes to remember your last bet size.

Each third-party processor is named in the privacy centre alongside the data they receive and the contract that governs the relationship. The privacy policy describes the data sharing in more detail. No third-party advertising network is given access to personally identifiable data; the data sent for advertising is hashed or pseudonymised before it leaves the site.

How do I clear cookies from my browser?

Every modern browser has a settings page that shows current cookies and offers a clear button. Chrome, Safari, Firefox and Edge all keep this option under privacy or security in their settings menu. Clearing the cookies will log you out and reset your preferences but it will not delete your ShelbyWin Casino account.

Want the deeper detail on consent expiry, the cookie wall and the rights you hold under the ePrivacy regulations? Open the longer briefing.

Consent expiry and re-prompts

Your cookie consent is stored for 12 months, after which the banner re-prompts you for a fresh choice. The re-prompt is required by ePrivacy regulations and exists so that a one-off choice from a year ago does not silently bind you forever. You can also force a re-prompt at any time through the cookie preferences link in the footer.

Changing the consent on one device does not automatically change it on another. If you regularly log in from a phone and a laptop, set the preference on both. Account-level marketing consent (for email and SMS) is independent of cookie consent and lives inside account settings.

Do Not Track and Global Privacy Control

ShelbyWin Casino honours the Global Privacy Control (GPC) signal sent by some browsers. If GPC is set, marketing cookies are suppressed by default and you will not see the cookie banner asking to consent to them. Do Not Track is no longer a meaningful standard; we follow GPC as the modern equivalent. You can confirm the signal is being honoured by opening the cookie preferences link, where marketing categories will be pre-set to off if GPC is active.

Children and cookies

The site is for adults aged 18 and over. We do not knowingly process cookie data on visitors below that age. If you believe a child has used the site, contact privacy@shelbywin.vip and we will remove any associated data immediately. The responsible gambling page explains the wider age verification and parental controls available.

Mobile, tablet and shared devices

Cookies are stored per browser, not per device. If you log in from Safari on an iPhone and Chrome on the same iPhone, the two browsers carry independent cookie stores and independent consent settings. The practical effect is that a shared device used by more than one household member should clear cookies between sessions, particularly if more than one person plays. Private browsing mode prevents persistent cookies and is the simplest way to keep a session contained to a single sitting.

Mobile app browsers like the in-app browser inside Twitter or Instagram are partially supported but behave inconsistently with cookie persistence. For any session that involves a deposit or a withdrawal, switch to the system browser (Safari, Chrome or Firefox) for a reliable cookie experience and a fully working cashier.

Updates to this cookie policy

We update this policy when the cookie inventory changes, when a new third-party service is added or when consent rules in our licensing jurisdiction shift. Material changes are announced inside the account dashboard for 30 days before they take effect. The version history is kept inside the privacy centre so you can compare prior versions if you want to track what has changed. For day-to-day questions about cookies and consent, contact privacy@shelbywin.vip or open live chat as described on the help page.

Cookie audits run quarterly. The audit compares the cookies actually set by the live site against the inventory published in this policy and flags any discrepancy for the privacy team. Where a discrepancy is found, the cookie is either added to the published inventory with a clear description or removed from the site entirely. The audit log is kept for two years and is available on request to any customer who wants to verify the policy reflects the actual site behaviour.

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